Customers

Group companies "pursue market excellence and competitiveness, offering customers a quality of service that effectively meets their requirements" and also "base the excellence of the Group's products and services on customer service and the readiness to meet customer needs. The aim is to offer immediate, thoroughgoing and competent responses, tailored to the needs of customers, and in keeping with the spirit of legality, courtesy and co-operation. ( Ethical Code , Articles 2 and 4).

Customer orientation implies a constant and ongoing commitment from Pirelli in terms of:

  • understanding the market context in which the Group operates and the impact of the one's actions and behaviour on the customer;
  • researching and developing extremely innovative products and services that are both high quality and ensure increasing levels of safety for the consumer and respect for the environment;
  • exploiting every opportunity in doing business in order to satisfy the customer's needs.

 

Full integration of environmental sustainability with competitive development strategies is the principal driver for the profound "green revolution" that is taking place throughout the Group, particularly in the tyre sector.

In favour of an ever greater eco-sustainable mobility.

In favour of an ever greater "Green Performance".

Some evidences:

Pirelli Cinturato, the GREEN tyre

Pirelli Green Truck Innovation: new Regional R:01

Feelpure™

GECAM, the White Diesel™

CDR-Q




Last Revised: 16 2009