According to the 2013 China New Vehicle Tire Satisfaction Index (NVTSI) StudySM released by J.D. Power,
Pirelli ranked highest in customer satisfaction among the 19 tyre brands examined in the study, with a score of 861 compared to the industry average of 779.
Pirelli recognised by SAP for the second consecutive year
One of the companies certified in Information Communication Technology at an international level by SAP as a Centre of Competence, Pirelli has won a bronze award in the innovation category. This recognition, received for the second successive time after last year’s gold award, is even more significant, given the large number of competitors from all over the world in the 2013 edition. The principal projects that carried a fundamental weight in achieving this success are:
-Use of the SAP HANA technological platform based on the In Memory Computing approach, as an accelerator of our SAP ERP environment. This permits both the elaboration of a large quantity of data in real time, cutting elaboration times to both considerably reduce the use of informatics resources and optimising the performance of the system itself. A Pilot Project was also carried out for the use of HANA in the context of the CYBER™ FLEET project for the construction of an applicative environment oriented towards the Big Date analysis
-In the area of revision activity of informatics systems supporting the Finances zone, we are rationalising the systems in operation with the creation of a single integrated system (Financial Supply Chain Management), which is the SAP solution selected to achieve the objective of improving the control of circulating capital and cash flow
-Predisposition of an app for the CRM solution, usable at all times at all locations with the purpose of permitting the sales force to manage their point-of-sale visits programme, gather qualitative data on clients and to always have available to them the most relevant client information
-An implementation project for the Success Factor solution of soft processes within the Human Capital Management environment (Performance Management, MBO, Learning).
So Pirelli confirms itself once again as a leader in the management and use of SAP systems